LUSORA™ — Frequently Asked Questions
ABOUT THE LUSORA™ SYSTEM
What makes LUSORA™ different from other hair-growth brands?
Most products only address one cause of hair loss. LUSORA™ takes a scientific, three-step approach designed by trichologists and biomedical engineers to target every layer of scalp health.
The Advanced Hair Regrowth Brush uses 650nm red-light therapy and ionic micro-vibrations to energise dormant follicles and increase blood flow by up to 40%.
The Onion + Rosemary Shampoo cleanses the scalp while delivering anti-inflammatory and DHT-blocking actives.
The Batana Oil Serum nourishes and repairs the follicles, improving strength, shine, and density.
Together, they stimulate growth at the root, balance the scalp microbiome, and reinforce new hair from within.
Is LUSORA™ clinically backed?
Yes. The 650nm wavelength used in our brush is clinically proven to increase follicle activity and hair density.
Each ingredient—Batana Oil, Onion Extract, Rosemary Oil, and Caffeine—has been studied for its ability to reduce shedding, block DHT, and improve circulation.
Who is LUSORA™ for?
Our system supports anyone experiencing thinning, shedding, or slow growth. It is effective for:
Hormonal or postpartum hair loss
Menopausal or age-related thinning
Stress-related or nutritional shedding
Hair weakened by colouring or chemical treatments
It is safe for both men and women and suitable for all hair types.
Is it safe for sensitive scalps?
Yes. All products are dermatologist-tested, free from parabens, sulfates, silicones, and artificial fragrance. The brush’s soft ionic silicone bristles are designed to massage gently without irritation.
Can it be used alongside other treatments such as Minoxidil or PRP?
Yes. The LUSORA™ Brush complements other treatments by improving blood flow and enhancing product absorption. It does not interfere with Minoxidil, Finasteride, or PRP therapy.
HOW TO USE THE SYSTEM
How often should I use the brush?
Use the brush three to four times a week on clean, dry hair. Each session should last ten minutes, dividing the scalp into sections and moving slowly to ensure full coverage.
Consistency is key—the brush works by improving cellular energy in the follicles over time.
How do I use the Batana Oil Serum?
Apply two to three drops directly to the scalp after brushing. Massage gently for at least two minutes to stimulate circulation.
Leave overnight for deep repair or for at least thirty minutes before rinsing. It can also be used sparingly on dry ends for shine and protection.
What makes Batana Oil so effective?
Sourced from Honduras, Batana Oil is rich in Omega fatty acids and Vitamin E. It has been used for generations to restore damaged hair, improve elasticity, and increase scalp hydration. It is known as the “miracle oil” for reversing brittle or thinning hair.
How do I use the Onion + Rosemary Shampoo?
Massage into the scalp for one to two minutes and rinse thoroughly. Use three to five times per week.
The formula removes buildup and DHT without stripping the scalp’s natural oils.
Does it smell like onions?
No. We use a purified onion extract that retains its bioactive compounds but removes the odour. The natural fragrance comes from rosemary and peppermint oils.
Can I use all three together?
Yes. For optimal results, use the brush first, apply the serum immediately after, and wash with the shampoo the next morning.
This sequence creates a complete growth cycle—stimulate, nourish, then cleanse.
RESULTS AND EXPECTATIONS
When will I see results?
Results vary by individual, but most users report:
Less shedding within 30 days
Baby hairs around the hairline after 6–8 weeks
Visible thickening and stronger strands by 8–12 weeks
Fuller density and coverage after 3–6 months
Hair growth follows a biological cycle, so consistent use is essential for lasting improvement.
Will my hair fall out if I stop using it?
No, but results will gradually slow as your scalp returns to its natural rhythm. Continued use maintains healthy circulation and nutrient delivery to follicles.
Can LUSORA™ regrow completely bald areas?
If follicles are dormant, LUSORA™ can reactivate them. If they are permanently inactive or scarred, regrowth may be limited. Most users with early to mid-stage thinning experience noticeable density improvement.
Will I experience shedding at the beginning?
A mild shedding phase can occur as old, weak hairs make way for new ones. This is temporary and typically lasts two to four weeks.
SAFETY AND SCIENCE
Is the brush safe?
Yes. It uses low-level red-light energy approved by the FDA for hair growth therapy. It emits no heat or UV rays and is completely painless.
Can it cause irritation or burns?
No. The brush has a built-in timer and safety sensors that prevent overexposure. The light intensity is within clinically safe limits.
Is the brush waterproof?
It is water-resistant for use on damp hair, but it should not be submerged in water. Wipe clean with a soft, dry cloth after each use.
Is it suitable for travel?
Yes. It is cordless, rechargeable by USB-C, and compact for easy travel. A two-hour charge lasts approximately ten sessions.
Are LUSORA™ products vegan and cruelty-free?
Yes. All formulas are vegan, cruelty-free, and produced using ethically sourced ingredients. The packaging is fully recyclable.
Can I use the products during pregnancy or breastfeeding?
The brush is safe for use during pregnancy. For the serum, please consult your doctor first, as certain essential oils can be stimulating.
Can I use it on coloured or treated hair?
Yes. The formulas help strengthen hair after colouring, bleaching, or keratin treatments and restore the protective lipid barrier.
SHIPPING, RETURNS AND GUARANTEE
Where do you ship?
We ship to the United Kingdom, United States, Canada, and Europe with tracked worldwide delivery.
How long does delivery take?
Orders are processed within 24 hours and typically arrive in 5–9 business days, depending on location. Tracking information is provided once your order ships.
Do you offer free shipping?
Yes. All orders over $120 qualify for free tracked shipping worldwide.
What is your return policy?
We offer a 30-Day Money-Back Guarantee. If you are not satisfied or see no improvement, contact us within 30 days for a full refund. Returned items must include original packaging and accessories.
Is there a warranty on the brush?
Yes. The LUSORA™ Brush includes a one-year limited warranty covering manufacturing defects. Keep your order confirmation as proof of purchase.
How do I request a refund or replacement?
Email our support team at info@lusora.com with your order number and any supporting details. We respond to all inquiries within 24 hours.
TROUBLESHOOTING AND CARE
The brush won’t turn on. What should I do?
Ensure it is fully charged using the included cable. Hold the power button for three seconds to activate. A full charge takes approximately two hours.
Can the bristles be replaced?
Yes. Replacement heads are available on our website. We recommend replacing them every six to twelve months for best performance.
Can I use the serum and shampoo without the brush?
Yes. You will still see improvements in shine, strength, and scalp health. However, using all three together delivers faster, more visible results.
Can I use LUSORA™ if I have psoriasis or seborrheic dermatitis?
Our formulas are gentle, but if you have active inflammation or open wounds, consult a dermatologist before use.
INGREDIENT INSIGHTS
What are the key ingredients and how do they work?
Batana Oil – Repairs damaged follicles and improves elasticity through rich Omega 3, 6, and 9 fatty acids.
Onion Extract – Contains sulfur and quercetin to support keratin production and reduce inflammation.
Rosemary Oil – A natural DHT blocker proven to perform as effectively as Minoxidil in six-month clinical studies.
Caffeine – Improves blood flow and helps counteract DHT-related follicle shrinkage.
Peppermint Oil – Invigorates the scalp and enhances oxygen supply to follicles.
Aloe Vera and Biotin – Strengthen new growth and improve strand resilience.
All ingredients are included at active concentrations for measurable results.
Do your formulas contain silicones or parabens?
No. LUSORA™ products are free from silicones, parabens, sulfates, mineral oil, and synthetic fragrance.
GUARANTEE AND COMMITMENT
At LUSORA™, we believe confidence starts with results you can see and feel.
If you use the Hair Revival System consistently for 30 days and don’t notice improvement in shedding, strength, or texture, you are covered by our 30-Day Money-Back Guarantee.
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LUSORA™ — Frequently Asked Questions
The Science of Restoring Hair and Confidence
ABOUT THE LUSORA™ SYSTEM
What makes LUSORA™ different from other hair growth brands?
Most products only treat one cause of hair loss.
LUSORA™ takes a three-step approach designed by trichologists and biomedical engineers.
The Advanced Hair Regrowth Brush uses 650nm red light and ionic micro-vibrations to energise dormant follicles and increase blood flow.
The Onion + Rosemary Shampoo cleanses the scalp and blocks DHT.
The Batana Oil Serum nourishes and repairs the follicles, improving strength, shine, and density.
Used together, they stimulate growth, balance the scalp, and strengthen hair from within.
Is LUSORA™ clinically backed?
Yes. The 650nm wavelength in our brush is clinically proven to increase follicle activity and density.
Our ingredients, including Batana Oil, Onion Extract, Rosemary Oil, and Caffeine, have been studied for their ability to reduce shedding and improve circulation.
Who is LUSORA™ for?
Our system is for anyone with thinning, shedding, or slow growth.
It helps with hormonal, postpartum, or age-related hair loss.
It is safe for both men and women and suitable for all hair types.
Is it safe for sensitive scalps?
Yes. All products are dermatologist-tested and free from parabens, sulfates, silicones, and artificial fragrance.
The brush bristles are soft silicone that gently massage the scalp without irritation.
Can I use LUSORA™ with other treatments like Minoxidil or PRP?
Yes. It complements these treatments by improving blood flow and product absorption.
HOW TO USE THE SYSTEM
How often should I use the brush?
Use the brush three to four times per week on clean, dry hair.
Each session should last ten minutes.
Move slowly across the scalp to cover all areas.
Consistency matters more than intensity.
How do I use the Batana Oil Serum?
Apply two or three drops to the scalp after brushing.
Massage gently for two minutes to stimulate circulation.
Leave overnight for deep repair or for at least thirty minutes before rinsing.
You can also use a small amount on dry ends for shine and softness.
What makes Batana Oil effective?
Batana Oil, sourced from Honduras, is rich in Omega fatty acids and Vitamin E.
It restores damaged follicles, improves elasticity, and deeply hydrates the scalp.
How do I use the Onion + Rosemary Shampoo?
Massage into the scalp for one or two minutes, then rinse thoroughly.
Use three to five times per week.
It removes buildup and DHT while protecting natural oils.
Does it smell like onions?
No. We use deodorised onion extract.
The natural scent comes from rosemary and peppermint oils.
Can I use all three products together?
Yes.
For best results:
Use the brush
Apply the serum
Wash with the shampoo the next morning
This sequence stimulates, nourishes, and cleanses the scalp.
RESULTS AND EXPECTATIONS
When will I see results?
Typical results:
Less shedding within 30 days
New baby hairs in 6-8 weeks
Thicker, stronger strands in 8-12 weeks
Fuller coverage after 3-6 months
Consistency is the key to long-term success.
Will my hair fall out if I stop using it?
No. Results will gradually slow but no sudden shedding will occur.
Can LUSORA™ regrow completely bald areas?
If follicles are dormant, yes.
If they are scarred or inactive for years, regrowth may be limited.
Will I shed more at first?
Some users experience mild shedding in the first few weeks as weak hairs fall and new ones grow.
This is temporary and resolves within a month.
SAFETY AND SCIENCE
Is the brush safe?
Yes.
It uses low-level light therapy approved for hair growth.
It produces no heat, no UV light, and no discomfort.
Can it cause irritation or burns?
No.
The brush has built-in safety timers and sensors to prevent overuse.
Is it waterproof?
It is water-resistant for use on damp hair.
Do not submerge it in water.
Wipe clean with a soft cloth after use.
Is it travel-friendly?
Yes.
Cordless, rechargeable via USB-C, and compact.
A two-hour charge lasts around ten sessions.
Are LUSORA™ products vegan and cruelty-free?
Yes.
All formulas are vegan, cruelty-free, and packaged with recyclable materials.
Can I use it during pregnancy or breastfeeding?
The brush is safe to use.
For the serum, consult your doctor first due to essential oils.
Can it be used on coloured or treated hair?
Yes.
It strengthens and protects hair after colouring, bleaching, or keratin treatments.
SHIPPING, RETURNS, AND GUARANTEE
Where do you ship?
We ship to the UK, US, Canada, and Europe.
All orders are tracked worldwide.
How long does delivery take?
Orders are processed within 24 hours and delivered in 5-9 business days.
You’ll receive tracking details once shipped.
Do you offer free shipping?
Yes.
Orders over $200 qualify for free tracked shipping.
What is your return policy?
We offer a 30-day money-back guarantee.
If you see no results or change your mind, contact us for a full refund.
Products must be returned with packaging and accessories.
How do I request a refund or replacement?
Email info@lusora.com with your order number and details.
We reply within 24 hours.
TROUBLESHOOTING AND CARE
The brush won’t turn on. What should I do?
Charge it fully using the included cable.
Hold the power button for three seconds.
A full charge takes about two hours.
Can I use the serum and shampoo without the brush?
Yes.
You’ll still see stronger, shinier hair.
However, using all three together provides the fastest results.
Can I use LUSORA™ with scalp conditions like psoriasis or dermatitis?
The formulas are gentle, but if you have inflammation or open sores, ask your dermatologist before use.
INGREDIENT INSIGHTS
Key ingredients and their benefits
Batana Oil – repairs follicles and improves elasticity
Onion Extract – supports keratin production and reduces inflammation
Rosemary Oil – natural DHT blocker, clinically comparable to Minoxidil
Caffeine – boosts circulation and counteracts DHT
Peppermint Oil – cools the scalp and enhances oxygen flow
Aloe Vera and Biotin – strengthen hair and support new growth
All ingredients are included at clinically active levels.
Do your formulas contain silicones or parabens?
No.
LUSORA™ products are free from parabens, sulfates, silicones, and synthetic fragrance.
GUARANTEE AND COMMITMENT
We believe in results backed by science.
If you use the LUSORA™ Hair Revival System for 30 days and don’t notice visible improvement, you’re protected by our money-back guarantee.